VolPixl medical imaging API background
Legal & Privacy Center

Privacy Policy

At VolPixl, we treat medical data with the highest level of security. This policy outlines our commitment to your privacy and data sovereignty.

Last Updated: April 01, 2026

1. Introduction

VolPixl (“Company”, “we”, “our”, or “us”) operates the website volpixl.com and provides AI-powered medical imaging enhancement and visualization services.

We are committed to protecting your privacy and ensuring that your personal data and uploaded information are handled securely, transparently, and responsibly.

This Privacy Policy explains how we collect, use, process, store, and protect your information when you use our platform, services, and website.

2. Scope of This Policy

This Privacy Policy applies to visitors of our website, registered users of our platform, customers using our services, and developers accessing our APIs.

It applies to all data collected through VolPixl services unless otherwise stated.

3. Information We Collect

3.1 Personal & 3.2 Account Information

Full Name
Email Address
Organization Name
Contact Details
Login Credentials
Subscription & Billing Details

3.3 Technical & 3.4 Usage Data

IP Address
Browser Type/Version
Device OS
Access Logs
Feature Interactions
API Request Logs

3.5 Uploaded Data

Medical imaging files (DICOM)
Associated Metadata
Processing Configurations

4. How We Use Your Information

Provide and maintain our services
Process and enhance imaging data
Improve system performance
User communication (updates/support)
Monitor usage and detect issues
Ensure platform security

5. Legal Basis for Processing

We process your data based on:

Explicit User Consent
Contractual Necessity
Legitimate Interests
Legal Obligations

6. Data Processing & AI Usage

Uploaded imaging data is processed strictly for enhancement, workflows, and visualization.

Crucially, we do not use uploaded data to train public AI models unless explicitly stated and consented to by the user.

7. Data Sharing and Disclosure

We do not sell, rent, or trade your data. Sharing occurs only with:

Service Providers (Cloud, Infrastructure, Analytics)
Legal Authorities (when required by law)
Security partners for platform protection

8. Data Security

We implement strong security measures including encryption in transit and at rest, secure authentication, and infrastructure-level protections.

9. Data Retention

We retain data only as long as necessary for service delivery, operations, or legal compliance.

Users may request data deletion at any time, subject to legal limitations.

10. Your Rights

Access personal data
Correct inaccuracies
Request data deletion
Object to processing
Data portability

To exercise these rights, contact: support@volpixl.com

11. Cookies and Tracking

We use cookies to maintain user sessions, improve website functionality, and analyze usage.

Users can manage these through browser settings.

12. Third-Party Services

Our platform integrates third-party tools (Cloud providers, Payment gateways). These services operate under their own independent privacy policies.

13. International Data Transfers

Data may be processed in different geographic regions. we ensure appropriate safeguards are in place for cross-border data protection.

14. Children’s Privacy

VolPixl services are not intended for individuals under 18. We do not knowingly collect personal data from minors.

15. Changes to This Privacy Policy

We may update this policy periodically. Changes are effective upon posting with a revised "Last Updated" date.

Contact Support

Questions about data processing or imaging security?

Flat No-5A, Shankar Market, Connaught Place
New Delhi – 110001, India

support@volpixl.com